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By booking an appointment Sam Colgate, you confirm that you have read, understood, and agreed to the following terms:
1. Consent and Acknowledgement
1.1. I give full, informed consent to receive Musculoskeletal Therapy, Biomechanics Coaching, Sports Massage Therapy, Exercise Rehabilitation and Pilates Coaching provided by Sam Colgate.
1.2. I understand that Musculoskeletal Therapy, Biomechanics Coaching, Sports Massage Therapy, Exercise Rehabilitation and Pilates Coaching is not a substitute for medical treatment, diagnosis, or prescribed medication.
1.3. I acknowledge that Sam Colgate does not diagnose medical conditions or injuries, nor does he prescribe medications.
1.4. I confirm that I have obtained medical clearance from my physician, where applicable, to receive Musculoskeletal Therapy, Biomechanics Coaching, Sports Massage Therapy, Exercise Rehabilitation and Pilates Coaching.
2. Liability and Client Responsibility
2.1. I voluntarily release Sam Colgate from all liability for any injury or adverse outcome that may arise from participating in a Musculoskeletal Therapy, Biomechanics Coaching, Sports Massage Therapy, Exercise Rehabilitation and Pilates Coaching.
2.2. I agree to disclose all relevant medical conditions, medications, or other health information that may impact my safety during treatment.
2.3. I understand it is my responsibility to communicate any discomfort or concerns during the session so that adjustments can be made accordingly.
3. Attendance, Cancellations, and Rescheduling
3.1. Cancellations or reschedule requests must be made at least 48 hours before the appointment start time to be eligible for a deposit refund or transfer.
3.2. Cancellations or reschedules made less than 48 hours before the scheduled appointment will result in the deposit being forfeited.
3.3. Clients arriving more than 10 minutes late will be considered a no-show and the session will be cancelled without refund.
3.4. This 10-minute policy is strictly enforced. If you are running late, you must contact us in advance. Failure to communicate may result in the session being cancelled even if you arrive within the 10-minute window.
4. Dress Code
4.1. Appropriate clothing is required for treatment:
• Women must wear gym shorts (above the knee) made of flexible fabric and a sports bra.
• Men must wear gym shorts (above the knee) made of flexible fabric.
• Not permitted: Fabric Leggings, cycling shorts, tracksuit material, underwear or swimwear.
4.2. Clients who arrive in inappropriate clothing may be turned away and treated as a late cancellation, with no refund issued.
5. Professional Conduct and Boundaries
5.1. Any form of inappropriate behaviour, including but not limited to sexual comments, gestures, jokes, physical advances, boundary violations, aggressive or intimidating behaviour, or disrespectful language, will result in immediate termination of the session.
5.2. In such cases, the full session fee will still apply, and the client will be permanently barred from all future services.
7. Payment Policy
7.1. A 50% deposit is required at the time of booking to confirm your appointment.
7.2. The remaining balance is due at the time of the session, payable by card, cash, or contactless payment.
7.3. Deposits are non-refundable if you cancel or reschedule with less than 48 hours’ notice or arrive more than 10 minutes late without prior communication, as outlined in Section 3.
8. Under-18s and Vulnerable Clients
8.1. Clients must be over 18 years of age.
8.2. Any exception requires prior written consent and the presence of a parent or legal guardian during the session.
9. Health Screening and Suitability
9.1. Sam Colgate reserves the right to decline treatment if the client’s health history, activity level, or presentation on the day indicates the session would be unsafe or unsuitable.
9.2. In such cases, the deposit may be refunded or transferred at the discretion of the therapist.
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